Refund policy

If your letter is still Created or Queued (not yet sent to our print partner), contact us within 7 days of payment and we will refund the full amount to your original payment method. If we cancel your letter ourselves under our content rules before it's printed, you get a full refund automatically.

Once a letter reaches Printed, Packed, or Posted, we generally cannot refund the postage and print cost — those fees are already committed to our mail partner. We will still help if we made an error (wrong address, wrong politician, or technical failure on our side).

Payments that fund waiting letters for other participants are applied to the sponsor pool immediately. Refunds for unused sponsor credits may be offered at our discretion if no letters have been claimed from your contribution.

If you joined the free waiting list without paying, there is nothing to refund. If a sponsor later funds your letter, you receive the service at no charge.

Email hello@mailyourmp.com.au with your name, the campaign you joined, and the email used at checkout. We aim to respond within 2 business days. Refunds are processed via Stripe and may take 5–10 business days to appear on your statement.

Nothing in this policy limits your rights under the Australian Consumer Law. If the service fails to meet consumer guarantees, you may be entitled to a remedy. See our Terms of service.